It is essential for all the employees to have a clear understanding of jcpenney kiosk before using it. This is why the most frequently asked questions about the jcpenney kiosk is going to be answered here.
Q.1 What to do if I have lost my Skylight card?
Answer: Keep in mind this step by step guide to get your issue resolved:
- You must get Instant Issue Pack from store immediately and enter into the Kiosk.
- Call Skylight to activate.
- There will be few Options at Skylight 1-877-814-7679.
- You must Click 1 if activating a card Click * if lost/stolen/never received card.
The Customer Service is 1-888-606-9800
Q.2 Where is my check?
Answer: Go to the jcpenney website and log into your Associate Kiosk to view your paycheck stub.
You need to check and make sure if the paycheck option says “advice” or “check“. Because that will determine whether it is a paper check or a direct bank deposit.
If you have any further queries, please call the JCPenney Benefits Center at 1-888-890-8900 and ask for Payroll.
Question. 3 What to do if I just received my paycheck, but the deductions are wrong?
Answer: If you have received a paycheck but deductions are wrong then you must call the JCPenney Benefits Center at 1-888-890-8900 and ask for Health & Insurance.
Question. 4 What if I have received my paycheck, but the hours or rates are wrong, or the commission is wrong. My schedule is also wrong, or I was not late/absence and jTime confirms that I was?
Answer: You are advised to speak to leadership at your store to correct your time and attendance. And make sure that the correct timings are up on jtime.
Question. 5 If in any case I was on a leave of absence and now I am back and started working, but I’m unable to access some systems. How do I proceed?
Answer: After your return from your leave in the system, it usually does take an overnight refresh to regain full access.
You must proceed by using the option in the Password Kiosk to change your password. If that still doesn’t work, please speak to leadership at your respective store.
Question. 6 What to do If I am unable to access the Associate Kiosk and I have not been on a leave of absence?
Answer: JCPenney Home Office associates should call 972-431-6900. While all other locations, call JCPenney Shared Services at 1-800-879-1111.
Question. 7 What to do if my balance of MTO/PTO is wrong and my working hours are wrong, or I question how they got that value?
Answer: In such a case, you are required to view the information on the MTO/PTO programs that you can download from the Benefits Library in the JCPenney Benefits website.
If anything else or any corrections are needed, please speak to the store leadership